In the 4th video of the series, we examine Question No. 10, PROPOSE A SOLUTION, along with discussing the importance of using Good Customer Service in delivering the response. Finally, due to the specific nature of these question types, I recommend purchasing authentic ETS approved materials to aid in further preparation for these and the other tasks on this section. The TOEIC Speaking and Writing Handbook: http://www.ets.org/Media/Tests/TOEIC/... Please visit our TOEFL/TOEIC Preparation website at: https://sites.google.com/a/kentonesl..... This video is not licensed or endorsed by the Educational Testing Service and is for educational purposes only.