30: Why did the student go to the bookstore?
a)To find out store policies
b)To sell back a book
c)To buy books for classes
d)To get a refund
31: What did the student not read?
a)The receipt and sign in the store
b)The receipt only
c)The sign only
d)The student read everything
32: On what basis is a books reselling price determined
a)The representative does not give an example
b)Original price
c)Condition of a book
d)Age of a book
33: Where will the student take the ticket for the refund?
A)Cashier
B)Checkout counter
C)Customer Service
D)The author does not say
34: What does the customer service representative mean when he says this
a)The student should make a decision
b)The student should not waste any more time
c)The student should sell the book to someone
d)The student should go to the cashier
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Answers
30: d
31: a
32: c
33: b
34: a
