OET How do you deal with an angry relative?

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Xuất bản 15/08/2015
Nurse defuses situation and tries to deal with an angry relative who is upset about long delay in operating time for her father. Notice how she tries to empathise and de-escalate the situation and offer solution to the problem. She explains the reason for the delay without being defensive.
speaking skills Occupational English Test Virginia Allum Medicine Field Of Study medical English aggressive behaviour management angry relative dealing with an aggressive relative OET OET speaking role plays Anger Symptom
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