Narrator: Hello again. Things haven't been going well at Tip Top Trading. There was
a fire in the warehouse, caused by my Mr Ingle's cigarette and now Mr
Socrates – the big boss from America - has turned up unexpectedly.
Mr S: So honey, you are…?
Anna: Anna. I'm Anna, I work here as a sales executive. We haven't met before.
Mr S: We sure ain't. Looks like I've arrived just in the nick of time.
Paul: (Out of breath)…what's going on…..oh, Mr Socrates! Golly gosh, what an
unexpected pleasure.
Mr S: Unexpected alright. Looks like this company is in a mess.
Paul: Err yes. It was OK when I popped out for some biscuits….erm, would you
like one?
Mr S: Biscuits?! They're cookies man. Look, now what do I have to do to get a
triple-shot, organic, skinny cappuccino round here?
Anna: I'll get you one Mr Socrates.
Mr S: It's OK honey. I need you to book me a hotel room. You...what's your
name again…Paul…you can fetch me one.
Narrator: Right Anna. Booking a room for Mr Socrates. This is something you can't
get wrong.
Anna: Well I've never done it before.
Narrator: I'm sure you'll be OK. When you book a room, here's what you could say:
Hello, I'd like to check availability and prices for a room please.
Does the price include breakfast?
Are there any business facilities such as internet and wi-fi?
I'd like to go ahead and make the reservation please.
Anna: OK I'll give it a try. But where shall I look?
Narrator: Try searching on the internet. Look for a five-star hotel. He is a five-star
guest after all. Good luck.
Anna: Thanks. I better get back to the office and get started.